Refund Policy

This page explains when refunds are approved, how they are issued, and what to expect once a refund is processed. If anything is unclear, contact us at [email protected] and include your order number.

When refunds are approved

• Order canceled before shipment: If you request a cancellation before your order ships, we will attempt to cancel and issue a full refund including the $6.99 shipping fee. Orders move quickly; cancellation is not guaranteed.
• We cannot fulfill your order: If an item is unavailable or an order is otherwise canceled by us, you will receive a full refund including the $6.99 shipping fee.
• Approved returns (change of mind/fit): When a return is approved and the item is received back in acceptable condition, we refund the item price paid. The original $6.99 shipping fee is non-refundable. If we provide a prepaid return label for convenience, its cost may be deducted from your refund unless the return is due to our error.
• Damaged, defective, or wrong item received: Please contact us with photos within a reasonable time after delivery. If confirmed, you may choose a replacement (subject to availability) or a full refund of the item price plus the $6.99 shipping fee. We cover return shipping when required for inspection.
• Lost in transit or not delivered: If the carrier confirms the package is lost or a claim is approved, we will issue a full refund including the $6.99 shipping fee. Delivery delays alone do not qualify for a refund unless the order is ultimately not delivered.

How to request a refund

1. Email [email protected] with your order number and a brief description of the issue.
2. For damaged/defective/wrong items, include clear photos of the product, inner/outer packaging, and shipping label.
3. Wait for our reply with next steps or a return authorization. We typically respond within 1 business day.

How refunds are issued

Refunds are returned to the original payment method only. We cannot send refunds to a different card or account.

Original payment method	Our processing time after approval	Your provider’s posting time	Typical total time to see funds
PayPal	0–2 business days	Instant to 3 business days	0–5 business days
Credit/Debit Card (via Stripe)	0–2 business days	3–10 business days	3–12 business days
Airwallex	0–2 business days	3–10 business days	3–12 business days

We will email you a confirmation once the refund is submitted. Actual posting times depend on your bank or payment provider.

Shipping charges and deductions

• Original shipping fee: The standard $6.99 shipping fee is non-refundable unless the order is canceled before shipment, we made an error, the product is confirmed defective/wrong, or the package is confirmed lost/not delivered.
• Return shipping: If we supply a prepaid return label for a non-defective return, the label cost may be deducted from your refund. If the return is due to our error, we cover the return shipping.
• Partial returns and bundles: If you return part of an order, we refund only the price paid for the returned item(s). Discounts applied to multi-item promotions may be recalculated, which can affect the final refund.

Important notes

• Refunds are issued in the original currency and to the original payer. We are not responsible for exchange rate changes or fees charged by your bank or payment provider.
• Any applicable taxes collected on refunded items will be returned in accordance with local rules.
• If a chargeback is in progress, please let us know. We are happy to help resolve issues directly.

Questions? Email [email protected]. We’re here to help.